The Power of Personal Service in Supporting Your Programs

Are Tools the Problem?

Many organizations invest in employee development tools such as Everything DiSC®, The Leadership Challenge®, or The Five Behaviors of a Cohesive Team®. They often hope for lasting change and an improved culture. However, culture change is harder to achieve.

The problem isn’t the tools themselves — it’s how they’re delivered. Many providers offer transactional, one-size-fits-all service that leaves HR and L&D leaders feeling unsupported and uncertain about whether they’re using the tools effectively.

As Megan Roy, Sr. Learning and Development Specialist at UCLA Health, shared about their prior Wiley partner:

“We weren’t getting any personalized service. I had questions, but no one to ask. It felt like we were missing something.”

Or is the Problem Bigger?

When vendors fail to support the tools they offer and the HR and L&D teams that implement them, the overall impact on the organization is limited. Employees attend workshops but likely fail to integrate the learning into their daily behavior.

HR leaders may feel frustrated, as they are often left to troubleshoot issues without clear guidance. Over time, this can lead to wasted budgets, disengaged employees, and persistent communication breakdowns in the workplace.

Megan described the difference between their prior partner and Integris clearly:

“Integris has better customer service, they’re more responsive, and they’re more helpful than the other vendors that I work with. They make it easy.”

Megan Roy, ucla health

The Emotional Weight

For HR and L&D leaders, the lack of support isn’t just a logistical challenge — it carries stress and an emotional weight. Being the “go-to” person without having all the answers can be frustrating and stressful. Then there’s the disappointment of watching well-intentioned initiatives stall. And there’s the anxiety of knowing employees and executives are looking for visible results, while the support structure just isn’t there.

As Megan put it:

“I feel like I have the wizards behind the curtain, people who know more than I do, even though I’ve been teaching the content for a long time. Integris is my sounding board.”

Integris Stands Apart

Personal service is where Integris stands apart. Unlike providers who treat employee development tools as a product to be sold and forgotten, Integris offers personal, expert partnership at every step. The team doesn’t just hand over assessments — they stay engaged, helping HR leaders interpret data, plan sessions, and adapt programs to organizational needs.

“I consider Integris more a partner to me than a vendor,” Megan emphasized. “Their sole purpose is to help you and your organization succeed.”

Simple but Powerful

Integris’ approach is simple but powerful:

1. Responsive support. Every question gets answered quickly and thoroughly.

2. Hands-on guidance. From reports to facilitation challenges, HR leaders have a trusted partner to call.

3. Expert-driven programs. Mastermind sessions, quarterly check-in calls, coaching, and continuous learning empower facilitators to become stronger and more confident.

4. Tailored rollout. Integris adapts tools to the specific organization, ensuring relevance and impact. This tailored approach empowers HR and L&D leaders, making them feel more confident and capable in their roles.

According to Megan, DiSC became the most popular program across departments at UCLA Health, with employees requesting sessions and reporting improved communication afterward. 

“We do see after we do an intervention like DiSC and follow up — it makes a difference in how people communicate in the workplace,” Megan explained.

Reputation

With decades of experience and expertise in The Leadership Challenge, The Five Behaviors, and Everything DiSC, and a track record of long-term partnerships, Integris consistently delivers. Megan had this to say about the experience:

“If you’re not using Integris right now, you’re missing out on an opportunity to work with experts who are incredibly generous with their time and knowledge.”

Ready to Make a Difference?

The difference is evident the moment you connect with the Integris team. If your current provider feels more like a vendor than a partner, it may be time to explore alternatives and discover what support truly feels like.

Ready to see the difference for yourself? Schedule a conversation with Integris today.