Government
Driving Our Way Out of the Fog: Building Organizational Clarity FOREVER! (Part 2)
2 years after kicking off the effort to bring clarity to the City of SeaTac with a vision, mission, values and goals, an employee survey showed improvement.
Read MoreDriving Our Way Out of the Fog: Building Organizational Clarity FOREVER! (Part 1)
SeaTac’s story: Teenaged city learns to drive. Although the City of SeaTac staff members did not create the vision, we had developed commitment to it.
Read MoreThe Power of COPQ
One of the basic concepts discussed in Lean Six Sigma is the idea of the Cost of Poor Quality (COPQ). It is a simple sounding concept that possesses power.
Read MoreAn Interview with Congress
The Baldrige Criteria for Performance Excellence was created 25 years ago by the federal government to recognize excellence in business.
Read MoreA New Culture in Government Services
Using The Leadership Challenge® to Develop a New Culture in Government Services
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