Posts by Gwen Voelpel
Trust and Washington State Legislature
Listen to this NPR story about how vulnerability-based trust works to help the Washington State Legislature move towards agreement on issues.
Read MoreCreating Better Flow at King County Wastewater
King County Wastewater Treatment Division grows up by using the tools of operational excellence to improve their organization.
Read MoreCulture Change at Finance and Business Operations Division, King County, WA
King County Financial and Business Operations Division worked to improve their management with The Leadership Challenge and move to greater alignment.
Read MoreKing County Raises Employee Engagement scores by 33% in One Year
Using The Five Behaviors of a Cohesive Team with the King County Office of Risk Management Services to increase employee engagement scores by 33% in one year.
Read MoreEnabling Healthy Conflict by Understanding the Conflict Continuum
The Five Behaviors of a Cohesive Team helps teams understand the Conflict Continuum. Join an IMPACTLeadershipSummit.com to learn more about the Five Behaviors.
Read MoreMaximizing The Holy Grail of Operational Excellence: Lean
By starting with three Leader Standard Work components leaders will become more effective Lean Leaders and Lean transformation will start to take hold.
Read MoreMaking It Not Risky: King County Employees Form Their Future
The small Office of Risk Management for King County, Washington, has a big job: resolving claims against King County resulting from unfortunate occurrences.
Read MoreCascading Enterprise Alignment: Taking Lean Six Sigma to the Next Level
King County’s Finance and Business Operations Division was hitting major milestones on its Lean journey by mid-2016. In the three years, the division had…
Read MoreStrategic Performance Management: What Do You Do When You’ve Almost Achieved Your Vision?
It’s March 2016. The management team of King County’s Finance and Business Operations Division meets to do a “quick refresh” of the division’s clarity map.
Read MoreDriving Our Way Out of the Fog: Building Organizational Clarity FOREVER! (Part 2)
2 years after kicking off the effort to bring clarity to the City of SeaTac with a vision, mission, values and goals, an employee survey showed improvement.
Read MoreDriving Our Way Out of the Fog: Building Organizational Clarity FOREVER! (Part 1)
SeaTac’s story: Teenaged city learns to drive. Although the City of SeaTac staff members did not create the vision, we had developed commitment to it.
Read MoreBurn the Popcorn: Stop Traditional Brainstorming
A tool that provides the time and structure to generate ideas alone and in a group, along with providing an opportunity for unusual combinations.
Read MoreUnlisted: Discarded Facilitation Tools and Techniques
This is the “Unlist.” That’s what this list is – three things I’ve tried and discarded from the tool belt. They are “unlisted.”
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