The Key to Employee Engagement

Employee Engagement Is A Hot Topic

Designing, facilitating and assessing employee engagement surveys keeps my firm very busy these days. And it is noble work. After all, every bit of research – from industry giants like Gallup and Towers Perrin to engagement specialists such as the Metrus Institute – tells us that organizations that are successful in driving higher levels of employee engagement generate better results across many categories:

  • More satisfied customers
  • Higher profits
  • Lower turnover and absenteeism
  • Fewer safety incidents
  • Higher quality/fewer defects

If we as business leaders all know that engaging our employees can have such a positive impact on our customers and stakeholders, why then is employee engagement so elusive?

A recent Gallup study that included more than 150,000 interviews found that only 30% of U.S. workers report being “engaged.” That means that more than 2 out of 3 workers are giving less than their best effort at work.

Engagement Enables Operational Success

At Integris we help organizations launch initiatives aimed at improving effectiveness and efficiency. Some of the most popular techniques include Balanced Scorecard, Net Promoter Score and Lean Six Sigma – all of which can have significant impact on organizational results. But for most organizations, pursuing such initiatives is putting the proverbial cart before the horse.

In organizations with high engagement ratios, these methodologies are welcomed by the workforce as tools they can use to perform at a higher level. But for the larger number of companies where the majority of workers are not engaged, such initiatives are anything but welcome.

For example, I can’t tell you how many times I’ve heard someone ask if the process improvement approach called “Lean” is an acronym for “Less Employees Are Needed.” Such comments highlight the view so many workers have that approaches like Balanced Scorecard and Lean Six Sigma are simply management’s way of instilling more control.

Structure Will Set You Free… If You Let It

As Jim Collins explained in Good to Great, high performing cultures enable employees to operate with freedom within a framework of responsibilities. The structure that comes from formal initiatives can positively impact employee engagement if leaders use that structure to set a framework of responsibilities… then get out of the way. This is where most organizations stumble, and this is where The Leadership Challenge can offer the greatest value.

Leadership Behavior Is At the Root of Employee Engagement

When defining the drivers of increased employee engagement, most studies cite four specific factors time after time:

  1. Respect. Leaders who treat members of their team with dignity and respect.
  2. Empowerment. Leaders who are willing to listen to other’s opinions, and empower rather than control or restrict the people on their team.
  3. Clarity. Leaders who provide a strong strategic narrative about where the organization is heading.
  4. Values. Leaders who build trust by aligning daily behavior with organizational values.

These drivers of employee engagement are familiar to you, aren’t they? They are the same leadership behaviors that Jim and Barry have been researching for the past 30 years. Just read the Ten Commitments (sidebar) and think about how closely they align with what these studies report.

Ten Commitments of Exemplary Leadership

  1. Find your voice by clarifying you personal values.
  2. Set the example by aligning actions with shared values.
  3. Envision the future by imagining exciting and ennobling activities.
  4. Enlist others in a common vision by appealing to shared aspirations.
  5. Search for opportunities by seeking innovative ways to change, grow and improve.
  6. Experiment and take risks by constantly generating small wins and learning from mistakes.
  7. Foster collaboration by promoting cooperative goals and building trust.
  8. Strengthen others by sharing power and discretion.
  9. Recognize contributions by showing appreciation for individual excellence.
  10. Celebrate the values and victories by creating a spirit of community.

New Research By Jim and Barry Confirms the Positive Correlation

Over the last few years, LPI participants around the world have been asked to respond to a 10-question Positive Workplace Attitudes (“PWA”) survey after completing the 30-behavioral questions of the LPI. The survey asks respondents to use a 5-point Likert scale to indicate the extent to which they agree or disagree with each of these items.

Positive Workplace Attitudes Survey

  1. My work group has a strong sense of team spirit.
  2. I am proud to tell others that I work for this organization.
  3. I am committed to this organization’s success.
  4. I would work harder and for longer hours if the job demanded it.
  5. I am highly productive in my job.
  6. I am clear about what is expected of me in my job.
  7. I feel that my organization values my work.
  8. I am effective in meeting the demands of my job.
  9. Around my workplace, people seem to trust management.
  10. I feel like I am making a difference in this organization.

 

In their new e-book titled Great Leadership Creates Great Workplaces (Wiley, 2013), Jim and Barry report their findings from over 2 million responses to the PWA survey. They write, “we’ve found that those leaders who more frequently exhibit The Five Practices of Exemplary Leadership have employees who are more committed, proud, motivated, loyal, and productive than those whose leaders exhibit these practices less frequently. Overall engagement scores are 25 to 50 percent higher among the groups with leaders who exhibit exemplary leadership.”

Employee-Engagement-and-LPI

 

At Integris we are doing our own research on the correlation between LPI and PWA scores using the data from our own client engagements. The graphic shows a trend line for a population of approximately 500 employees who rated their direct manager using the LPI and completed the PWA survey.

The data clearly demonstrates a positive correlation between employees’ self-reported levels of engagement with the same employees’ opinions of how frequently their direct managers behave in accordance with the Five Practices of Exemplary Leadership. Conclusion? People are more engaged in the workplace when they witness their direct manager practicing the behaviors associated with The Leadership Challenge.

The Learning-Doing Gap

According to a Zenger/Folkman study that appeared in the Harvard Business Review Blog Network (Dec. 2012), the average person takes their first supervisory position around age 30, but doesn’t get their first leadership training until age 42. That means that most new leaders are left to figure it out on their own for over a decade.

It’s no wonder leaders in our organizations aren’t influencing higher levels of engagement! As Jim and Barry have been telling us for years, leadership is learnable. But for most people, learning requires training.

When did you get your first leadership training? When did you learn about The Leadership Challenge? What has knowing the Five Practices of Exemplary Leadership done for you? If you are like most of us in the TLC Community, the Five Practices have had a profound impact on your job, your career or maybe even your life.

The Key Is In Your Hands

By being familiar with the concepts of The Leadership Challenge, you already have more knowledge about leadership development than most people in your organization. How are you using that knowledge? Do you keep TLC to yourself, using it as a tool just for your own development? Or do you share the wealth with your colleagues who have not yet had the opportunity to learn what you’ve learned?

How much more engaged would your employees be if all the leaders in your company – from the CEO to front line supervisors – more frequently exhibited behaviors aligned with the Five Practices of Exemplary Leadership?

The key to employee engagement is already in your hands… now go use it!

Download this article – The Key To Employee Engagement: The Leadership Challenge®

 


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