Ask “What can we learn?” when things don’t go as expected.

Today’s Tip:

Conduct a review of a recent project. Ask project team members the following questions:

  • “What worked well?
  • “What didn’t work so well?”
  • “What could I have done to help the team be more effective?”

Food for Thought:

Leaders make it safe for the team to take risks. They know that false starts and mistakes are part of the process of innovation and they make sure that learning becomes an essential part of the process. No matter if a project is an overwhelming success or a dismal failure, leaders ask, “What can we learn?”


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IMPACT! Leadership Tips are adapted from The Leadership Challenge. © James M. Kouzes and Barry Z. Posner, published by John Wiley & Sons. All rights reserved. And The Five Behaviors of a Cohesive Team © Patrick Lencioni and John Wiley & Sons, Inc. All rights reserved.


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