ARIZONA Government Uses Lean to Improve Outcomes

Arizona State SealThe State of Arizona is pursuing a Lean Transformation across state agencies to improve services and make them more efficient. Governor Doug Ducey recently had an interview with Forbes that will further shed some light on why this transformation is important for the state.

Integris has been honored to be one of four consulting partners chosen to work with the State of Arizona during this Lean Transformation. We have been able to work with many talented people as they continue to improve how government operates to support the citizens of the Copper State.

We partner with the Government Transformation Office and specific agencies to implement the Arizona Management System (AMS), a new way of working built in a sustainable manner so Lean becomes “how we work” across government. By engaging lean practices from leadership to the front line, Arizona is building a community of problem solvers at all levels. Everyone is involved in improving the efficiency and effectiveness of the work in ways that are both big and small.

We are helping agencies implement the elements of the AMS in their work. Leaders and teams learn to work in new ways and make improvement part of their work every day by learning the tools and principles of Lean. Here are key elements of the Arizona Management System:

  • Agency Scorecards and Business Reviews
  • Breakthrough Projects
  • A Roadmap of how the Agency is progressing in the transformation
  • Visual Management and Huddles
  • Leader Standard Work
  • Problem Solving
  • Standard Work and Process Adherence
  • One on Ones and Gemba Walks
  • Workplace Organization

Each agency in the State is working through the transformation to learn to work in a new way to deliver better results for the people of Arizona.

Integris serves as a coach on two of the statewide Breakthrough Projects identified by Governor Ducey, bringing together multiple agencies to make significant change on major societal issues affecting the citizens of Arizona. Here are some examples.

Increasing Workforce Participation in the state involves working across organizational boundaries to eliminate andArizona State reduce barriers for people to enter the workforce. The team is digging into the data to understand the barriers and evaluating steps to lean out the process for people across the state.

Reducing recidivism among former prisoners will enable more to become contributing members of our society.
When this transition is not successful, there is more crime and pain. By working with agencies across the state as well as non-governmental groups, the team is using data to better understand how to solve an issue that affects so many in our country. Collaboration across agencies on these Breakthrough Projects are already finding traction in improving issues that seemed intractable over time and beginning to change how government can work.

Take a chance to listen to Governor Doug Ducey’s interview with Forbes to see his vision for what is possible in government and why this transformation is important for the Arizona.


Evans Kerrigan

Evans Kerrigan works tirelessly in both corporate and public sectors as a dynamic business consultant, presenter, and coach. With over 30 years of experience working with multi-national organizations such as Cisco, Sun, Blue Cross Blue Shield, BP, State of Arizona and King County Washington, Evans has been at the forefront of change management--building healthy organizations and creating great places to work. His contributions to these organizations have been credited with increasing employee engagement scores, dramatic reductions in costs and improvement in efficiencies and revenue, resulting in improved operational excellence.