Client Services

Our Commitment To You, Our Client

We will always act with your best interest in mind. We will be proactive in finding ways we can be helpful to you, and we will share ideas in the spirit of partnership.
We will develop relationships based on trust. We will strive to build personal connections as well as professional ones.
We will treat everyone we meet with dignity and respect at all times.
We will do our best to be available and easily accessible. We will promptly return phone calls and email messages.
We will be passionate. Along with our hands, we will bring our hearts and minds to work everyday.
We will practice what we preach. We will diligently apply The Five Tenets of Integrated Performance Management™ to our own business.
We will be financially prudent, with your money and with ours.
We will enjoy what we do, and we will have fun doing it. We will celebrate your successes and ours, which are most often one and the same.
We will ask for your feedback because we want to hear it. We will graciously accept any constructive criticism you provide, and we will use it to improve the value of our services.
We will serve you as one team and one firm. You will experience the commitments listed here by every member of the Integris team you encounter.

Our Capabilities

All of Integris’ services are aligned with The Five Tenets of Integrated Performance Management™ (IPM), and are designed to deliver meaningful impact and maximum ROI.

CORE SERVICES

Leadership At All Levels

Leadership development workshops (based on The Leadership Challenge™)
Executive and “High-Potential” leadership coaching
Individual and team skills training (Managing Change, Collaboration, Accountability)

Customer Experience

Net Promoter and customer satisfaction concepts training
Collecting Voice of Customer (VOC) requirements
Designing and executing customer satisfaction surveys

Alignment of Strategy & Goals

Strategic Planning and Hoshin Kanri facilitation
Defining Core Processes and key process indicators (KPIs)
Developing Balanced Scorecards and process dashboards

Process Design & Improvement

Continuous Improvement strategy development
Support for managing the Project Portfolio
Lean Six Sigma training and Kaizen Event facilitation
Project coaching and execution support

Workforce Capability & Engagement

Scenario planning and Human Capital strategy development
Strategic workforce planning concepts training
Support for defining required KSAs (knowledge, skills and attributes)

SUPPORT SERVICES, SURVEYS, AND ASSESSMENT INSTRUMENTS

Net Promoter and customer satisfaction surveys

Employee engagement surveys

Leadership Practices Inventory (LPI) 360-degree assessment surveys

Behavioral assessment instruments (DiSC, MBTI, Emotional Intelligence, Enneagram)

Lean Six Sigma Certification (Green Belt, Black Belt, Master Black Belt)

Project management training

Change management training

Corporate communication planning for change initiatives

Baldrige Award planning and assessment

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Our Clients

Here are some companies our team has served:

What Our Clients Say

“Consummate professionals. Hired by our organization to do a one-time presentation at the annual Strategic Planning meeting. They researched our organization so well, that when the presentation was made, our Executive Leadership thought they had previously worked with us. Their knowledge and sincere desire to improve the organization was so prevalent in the presentation that Executive Leadership hired them to consult. The experience has been a refreshing change for us and one that I would highly recommend to any organization seeking talented and dedicated assistance.”

–Internal Quality Leader

“Accessible and knowledgeable consultants, providing quick thoughtful response to questions and issues. Recommended changes to our process flows and a new method for sharing our findings which clarified and shortened the project life cycle overall. It was much quicker and easier to get support for our changes with the new methodology.”

– Director of Revenue Cycle

“In my first engagement, our project returned 10X our investment and reduced a critical customer facing cycle time by 80%. They have an incredible knack for bringing out the best in both staff and leadership, clearing the forest and allowing the process people to see the best solutions. Directly responsible for creating a culture of continuous improvement within my team.”

–Director of Administration

“Their training programs and work with line managment at two companies resulted in millions in savings in a labor intensive service environment. Great teachers, respected by line and top management for their business savvy. They relate well throughout the organization. I strongly recommend their consulting services to potential clients.”

–Senior HR Executive

“The chatter around the office from those who attended the The Leadership Challenge Workshop is amazing. Not just surrounding the model, but because they had a chance to do some much wanted team building. People really seem excited about moving forward with this. Thank you!”

–Daniel Killam, State of Oregon Senior Leader

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