Integris was founded on the belief that people truly are an organization’s greatest asset, and that customer and financial results will be maximized when organizations act with integrity.
All our services are designed to drive innovative thinking, meaningful results and personal growth. The concepts shown below represent the foundations on which our business is built.
Customers, Employees and Stakeholders
Satisfying the needs of these three groups are at the center of organizational success (no matter which is prioritized as 1st, 2nd, and 3rd). While some believe business is a “zero sum game” and that gains to one group must come at the expense of another, Integris takes a different approach. We believe that the needs of each of these groups are best satisfied when the needs of all of these groups are satisfied. As they say, “all boats are lifted with a rising tide.”
Simply, engaged employees can be defined as individuals who feel a personal connection to the success of their organization, and are willing to contribute discretionary effort for the benefit of the team. Research shows that organizations with high engagement are more profitable, more productive and deliver higher customer satisfaction. Additionally, high engagement environments produce better quality products and services, have fewer safety incidents and lower turnover and absenteeism rates.
Alignment, Accountability and Continuous Improvement
These are factors that work together to create environments within which employee engagement soars, customer needs are exceeded and shareholder objectives are achieved.
- Structures and procedures that clearly connect the work of every department, team and individual to customer requirements and the organization’s strategic objectives
- Open and effective communication about objectives and results, ensuring employees at all levels recognize how they contribute to the achievement of the organization’s vision
- Leaders effectively communicate expectations, provide feedback and respectfully work with team members to achieve measureable results
- Employees understand what is expected of them, and take personal accountability for delivering results
- A belief that organizations can always do better
- A structured approach for identifying and removing the roadblocks the inhibit customer-, employee- and shareholder-satisfaction
To help organizations delight customers and excel financially by working with them to develop structures, skills and methods to maximize efficiency, engage employees and create a great place to work.
How We Work
We apply the same principles to our business that we recommend to our clients. We strive to satisfy our customers, engage our employees and deliver results for our shareholders.
The benefits to our clients are many:
- Unparalleled customer service
- Advice, training and hands-on support that deliver the results our clients want and expect
- Recommendations that always consider the full impact of the proposed solutions, and treat everyone touched by the effort with respect and integrity
- Consultants and support staff who truly enjoy what they do, making them much more effective in serving clients (not to mention much more enjoyable to work with)
At Integris, the measure of success we track most closely is our clients’ willingness to serve as a reference for us. We call it Client Engagement. Similar to employee engagement, client engagement refers to our clients’ willingness to contribute their discretionary effort for our benefit. If an Integris client is satisfied to the degree that he or she will speak with others on our behalf, we know that we have done our job.
Brett M. Cooper, Co-Founder & Managing Partner
Brett uses his experience and knowledge to evoke excellence in others. Working in a wide variety of industries, including Healthcare, Financial Services and Government, he advises executive teams on how to plan, implement and sustain performance-accelerating change initiatives.
Recognizing that too many organizational improvement efforts fail to deliver against expectations, Brett led the creation of The Five Tenets of Integrated Performance Management™ (IPM), a holistic approach to driving change that integrates the most effective performance management specialties – Leadership Development, Customer Experience, Strategic Planning, Balanced Scorecard, Lean Six Sigma and Employee Engagement.
Guided by The Five Tenets of IPM™, Brett helps clients achieve outcome-based objectives such as increasing revenue, enhancing customer experience and improving workforce engagement. The list of organizations he has supported includes the Veterans Health Administration, Blue Cross Blue Shield, Kaiser Permanente, Charles Schwab, Radian Guaranty, Trustmark Insurance, GMAC, King County and the State of Oregon.
Prior to launching Integris, Brett was Vice President of Client Strategy with Pivotal Resources, Inc., one of the world’s leading Lean Six Sigma consulting firms. Serving in this role for almost 10 years, Brett advised many organizations on how to launch and manage their transformational change initiatives. Before entering the field of performance coaching, Brett held management and individual contributor roles with American Express, Monster.com and WFP Securities.
Brett earned an MBA in Finance from the Stern School of Business at New York University and a Bachelor’s degree in Marketing from San Diego State University. He is a frequent speaker on topics relating to business change and performance excellence.
Outside of Integris, Brett is a volunteer coordinator for the East Bay Stand Down program, a not-for-profit serving the needs of homeless Veterans throughout the San Francisco Bay Area. He also enjoys mountain biking and scuba diving at locations all over the world.
Evans Kerrigan, Co-Founder & Managing Partner
Evans brings a strong understanding of both leadership and process improvement to help organizations improve and accelerate their results. Evans has worked with executives and employees across a large range of organizations and industries to help each achieve lasting success and growth.
Throughout Evans’ career of over 20 years, he has seen hundreds of initiatives succeed and others fail to reach their potential – recognizing the patterns that lead to initiatives stalling out: too many organizations addressing initiatives individually without tying them to the bigger picture. He realized that a more holistic approach was necessary for success with organizations and played a key role in the development of The Five Tenets of Integrated Performance Management™, a framework for putting these ideas into practice.
Evans works with executive and management teams to implement the concepts of The Five Tenets of IPM™ in their own organizations, supporting their efforts to increase organizational performance. Some clients he’s worked with include Blue Cross Blue Shield, Radian Guaranty, Veterans Health Administration, Trustmark Insurance, and Principal Financial Group among others.
Prior to co-founding Integris Performance Advisors, Evans led his own consulting firm, providing leadership development and process improvement consulting to organizations around the world. Before his career in consulting, and after eight years as an officer in the USAF, Evans had roles as a manager and individual contributor with American Century Mutual Funds, International Paper and Cendant Mortgage.
Evans holds a Bachelor’s Degree in Marketing from Virginia Tech and an MBA from Golden Gate University. His diverse experience, engaging presentation style and understanding of the challenges of organizational change implementation make Evans an effective and highly sought-after consultant and coach.
When away from work, Evans is an avid reader of both business books and novels. He also enjoys running road races with his wife and mentors people in the No Boundaries program, a program designed to help people get from their couch to a 5K road race in 12 weeks.
Tracy O’Rourke, Co-Founder & Managing Partner
Tracy advises and spearheads implementation within organizations by skillfully planning and implementing an array of Integrated Performance Management™ methodologies. She believes that building great places to work is at the root of every successful organization. With over a decade of expertise, her vibrant personality, collaborative approach and complementary data analysis skills make her successful at delivering meaningful, sustainable results.
Tracy’s career began at American Bankers Insurance Group in the mid 90’s, where she discovered her passion for sharing knowledge – training. At GE Appliances, she became a Six Sigma Field Black Belt and then became an independent Lean Six Sigma Consultant. As a Consultant, she began assisting organizations deploy complex process improvement initiatives in a diverse range of industries. During several initiatives, Tracy observed that many of the companies she was helping saw accelerated results when process improvement efforts were incorporated with what is now known as Integris’ Five Tenets of Integrated Performance Management™, including strategic planning, leadership development, employee engagement and customer experience.
Tracy is an accomplished facilitator, coach, trainer and presenter. She has interfaced and collaborated with all levels of an organization from CEOs to front line employees. She has trained over 1,300 people and has helped complete over 300 successful performance management projects with results that range between $50,000 and $8 million dollars in savings.
Some of the companies Tracy has helped include: Callaway Golf, Charles Schwab, Yum! Brand Foods, Cisco Systems, Oracle, Motorola, Sears & Roebuck, Shea Homes, Trustmark Insurance, DC Shoes, Oregon State Government, LA County Registrar Recorder County Clerk, King County and the Department of Veteran’s Affairs.
Tracy acquired her Master Black Belt Certification from Pivotal Resources and her Black Belt Certification from GE. Tracy also acquired her Lean Enterprise Certificate from San Diego State University. Tracy has a bachelor’s degree in English Literature from San Francisco State University and has a Masters in Business Administration with an emphasis in Leadership and Managing Organizational Change from the Graziadio School of Business at Pepperdine University.
Tracy lives in San Diego, California with her husband and two sons. She enjoys spending time with her family and especially going to the beach. Tracy is a volunteer for her son’s Cub Scout Den. She loves learning and trying new things including running races, learning to ice skate, and learning to play ice hockey.
Karlo Tanjuakio, Marketing Strategist
Karlo helps Integris and our clients plan, integrate and optimize their efforts – from marketing and operations to client services and product development. His focus on quality and passion for creating innovative solutions helps ensure we deliver an exceptional experience and measurable results to every client and partner.
Having previously held positions in marketing, client services, and IT at small to large organizations, he’s gained a highly diverse background and skill set. Honing his abilities for over a decade has enabled him to become highly adaptable and effective at improving processes and reducing costs in a wide array of environments.
Karlo is an avid techie who is up-to-the-minute on the latest technology, allowing him to serve the needs of Integris and our clients using the solution that fits best. During his spare time, he volunteers on organic, sustainable farms where he uses his expertise to help build awareness around eating and living well.